MessageHub

Every customer conversation, one platform

MessageHub is the unified messaging, notifications, and conversational AI layer of ShopHero. Reach customers across SMS, email, push, in-app, and WhatsApp through a single API — and drop an intelligent assistant into your storefront that actually knows your catalog, your orders, and your loyalty rules.

Key Features

Unified Messaging Across Channels

Send and receive messages across SMS, email, push, in-app, and WhatsApp through a single API and a single inbox — no separate vendor per channel.

Transactional & Marketing Notifications

Order confirmations, pickup-ready alerts, loyalty status updates, abandoned-cart nudges, recall notices — every customer touchpoint, governed by one consent layer.

AI Assistant Surface

Embed an AI assistant in your storefront, your kitchen app, or your loyalty experience. The assistant uses your real catalog, orders, and loyalty data through the platform — not a sandboxed chatbot.

Two-Way Conversations

Customers reply. Staff respond. Threads stay attached to the customer profile so context never gets lost — whether the conversation is order support, substitution requests, or a follow-up question after pickup.

Consent & Compliance Built In

Opt-in tracking, unsubscribe handling, quiet hours, jurisdiction-aware messaging rules. TCPA, CASL, and GDPR-aligned out of the box.

Template & Localization Management

Versioned message templates with per-locale variants, dynamic personalization tokens, and A/B testing — managed by marketing teams, not engineers.

Use Cases

See how MessageHub solves real-world challenges

Customer Communications for Grocery & Retail

Keep shoppers informed at every step — order placed, picking, ready for curbside, follow-up loyalty offer — through the channels they prefer.

• Pickup and delivery status notifications
• Substitution requests with photo replies
• Loyalty earnings and reward unlocks
• Personalized weekly offers

Restaurant Guest Engagement

From reservation confirmation to post-meal thank-you, MessageHub keeps the conversation going across every diner touchpoint.

• Reservation reminders and confirmations
• Order-ready and curbside alerts
• Loyalty visit and reward notifications
• Targeted return-visit offers

In-App AI Assistant

Drop an intelligent assistant into your branded app or storefront — recipe suggestions, substitution help, order status, and more — backed by your real platform data.

• Conversational catalog search
• Personalized recommendations
• Order status and reorder shortcuts
• Live handoff to staff when needed

Integrations

MessageHub works seamlessly with other ShopHero services

• EngageHQ
  Campaigns and loyalty triggers deliver through MessageHub channels
• CommerceStream
  Real-time order and inventory events become customer notifications
• DataCore
  Customer profiles and consent state power every conversation
• InsightCore
  Message performance and conversational analytics in one view

Ready to get started with MessageHub?

Contact our team to learn how MessageHub can transform your retail operation.