# MessageHub

Every customer conversation, one platform

MessageHub is the unified messaging, notifications, and conversational AI layer of ShopHero. Reach customers across SMS, email, push, in-app, and WhatsApp through a single API — and drop an intelligent assistant into your storefront that actually knows your catalog, your orders, and your loyalty rules.

## Key Features

### Unified Messaging Across Channels

Send and receive messages across SMS, email, push, in-app, and WhatsApp through a single API and a single inbox — no separate vendor per channel.

### Transactional & Marketing Notifications

Order confirmations, pickup-ready alerts, loyalty status updates, abandoned-cart nudges, recall notices — every customer touchpoint, governed by one consent layer.

### AI Assistant Surface

Embed an AI assistant in your storefront, your kitchen app, or your loyalty experience. The assistant uses your real catalog, orders, and loyalty data through the platform — not a sandboxed chatbot.

### Two-Way Conversations

Customers reply. Staff respond. Threads stay attached to the customer profile so context never gets lost — whether the conversation is order support, substitution requests, or a follow-up question after pickup.

### Consent & Compliance Built In

Opt-in tracking, unsubscribe handling, quiet hours, jurisdiction-aware messaging rules. TCPA, CASL, and GDPR-aligned out of the box.

### Template & Localization Management

Versioned message templates with per-locale variants, dynamic personalization tokens, and A/B testing — managed by marketing teams, not engineers.

## Use Cases

See how MessageHub solves real-world challenges

### Customer Communications for Grocery & Retail

Keep shoppers informed at every step — order placed, picking, ready for curbside, follow-up loyalty offer — through the channels they prefer.

- Pickup and delivery status notifications
- Substitution requests with photo replies
- Loyalty earnings and reward unlocks
- Personalized weekly offers

### Restaurant Guest Engagement

From reservation confirmation to post-meal thank-you, MessageHub keeps the conversation going across every diner touchpoint.

- Reservation reminders and confirmations
- Order-ready and curbside alerts
- Loyalty visit and reward notifications
- Targeted return-visit offers

### In-App AI Assistant

Drop an intelligent assistant into your branded app or storefront — recipe suggestions, substitution help, order status, and more — backed by your real platform data.

- Conversational catalog search
- Personalized recommendations
- Order status and reorder shortcuts
- Live handoff to staff when needed

## Integrations

MessageHub works seamlessly with other ShopHero services

- **EngageHQ**  
  Campaigns and loyalty triggers deliver through MessageHub channels
- **CommerceStream**  
  Real-time order and inventory events become customer notifications
- **DataCore**  
  Customer profiles and consent state power every conversation
- **InsightCore**  
  Message performance and conversational analytics in one view

## Ready to get started with MessageHub?

Contact our team to learn how MessageHub can transform your retail operation.